STAYING SAFE
A HEALTHCARE RISK MANAGEMENT PROGRAMME DESIGNED TO KEEP HEALTHCARE PROFESSIONALS SAFE IN THE DELIVERY OF CARE
Our programme entitled “Staying Safe” enables healthcare professionals to increase their knowledge and awareness of how to deliver safer care and how to stay safe in the delivery of such care. There are numerous risks associated with the delivery of care and in terms of achieving safer care, we support healthcare professionals in managing and reducing such risks.
Delivering safe care within a hospital, primary or social care setting can at times be quite challenging and stressful and unfortunately, things can go wrong as a result of which a patient or service user suffers an injury or dies. Fear of suit or censure from a professional regulatory body can be a source of great stress, worry and anxiety for healthcare professionals. We are all very much aware of how serious adverse incidents can result in grave consequences, both personally and professionally, for the healthcare professionals involved and also, from a reputational perspective, for the organisation.
WHY THIS PROGRAMME? WHAT I WILL LEARN AND HOW IS IT IMPORTANT?
“Staying Safe” is designed to help participants to understand how to minimise the risk of adverse incidents occurring and how to best manage such incidents, both for themselves and the organisation, if and when they do occur. In doing so, the programme focusses on delivering the following:
1. An understanding and increased knowledge of healthcare risk management principles and tools to be applied within the healthcare setting in order to safeguard care;
2. An increased awareness of the importance of proper management of complaints with step by step instruction on how to implement an effective complaints management system to address complaints raised and to minimise the risk of such complaints being escalated further;
3. An introduction to the discipline of human factors in which we explore the various human factors that can influence the behaviour of healthcare professionals in their delivery of care and what can be done to manage these factors to ensure, as much as possible, better outcomes of care.
All of the above are delivered through a transformative style of coaching that supports healthcare professionals in increasing their self awareness and in implementing any desired changes in both themselves and their performance to facilitate continued personal and professional development. The programme is delivered by way of blended learning with classroom and interactive learning, supported by case studies, in both large and small group formats.
As a result of undertaking this programme, participants can expect to benefit in respect of the following:
1. An improved ability to recognise, analyse and manage risk thereby reducing the likelihood of adverse incidents occurring;
2. A greater confidence in dealing effectively with complaints and an improved ability to collate relevant information from such complaints to inform continuous improvement and development;
3. A greater awareness of the factors that can impact one’s behaviour and performance in healthcare and an appreciation as to how a better understanding of which can improve the delivery of care;
4. An overall greater confidence in the performance of one’s duties and a reduced fear of being the subject of a formal complaint or lawsuit.
“Staying Safe” is an essential programme for all professionals involved in the delivery of healthcare. The programme is delivered over a full day with a half day’s follow up session to enhance the learning. It is a programme that can be tailored to the unique needs of the participating healthcare professionals to maximise the relevance and benefit for the participants.
WHO SHOULD TAKE THIS PROGRAMME?
This is a programme for all healthcare providers.
WHY US? OUR EXPERIENCE:
We have significant experience in working closely with healthcare professionals in relation to the management of serious adverse incidents and have been directly involved in the management of such incidents at all levels from local levels to those where professional bodies such as the Irish Medical Council or the Irish Nursing and Midwifery Board have become involved. We are also very experienced in representing healthcare organisations and professionals before the Coroner’s Court and in defending such organisations and professionals before the Irish courts system. In delivering this programme, we share the benefits of our collective experience and healthcare risk management expertise with a view to helping healthcare professionals to stay safe in their delivery of care.